Introducing Yourself: Building customer credibility
Description
Vocal Characteristics
Language
EnglishVoice Age
Middle Aged (35-54)Accents
North American (General)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
Hello. My name is matt. I'm your friendly voiceover guy by way of introduction. I've done training and writing for high tech companies like adobe and others and done a little voice over work. Now with that little piece of myself out there, let's talk about what else introductions. You can increase your credibility with just a good intro. So I'm going to give you some good tips and then illustrate them with some fabulous fails. But hold on, here's some food for thought what people say and feel about you when you've left a room is precisely your job while you're in it. We only get one chance to make a good first impression when the client meets you for the first time. We want to give them the confidence that the rain focus team is the best choice and that you will help them deliver a successful event. A solid introduction is key to beginning that relationship right. Here's a quick tip. People tend to feel favorable towards another person if that person is introduced favorably by someone the people already like. So here's a tip to increase your chances of having a good introduction in the kickoff call. Give the sales director or whomever will introduce you a few talking points about you before the meeting. I'll come back to these bullet points in a moment. But first let's talk about what happens if you have a bad introduction or no introduction at all. Can you still recover? Well the answer is yes. If you have an unfavorable or no introduction. You can go ahead and do your own and have a good chance at a favorable impression? It happens. Sometimes you're overlooked in a meeting. Maybe the other person just flubs up. So when it's your turn to speak, use the talking points to tell the audience how glad you are to be working with them and what you have to offer. Here are some pointers for introducing yourself. Project energy being on a call reduces your energy level to compensate. Sit up, speak up and smile. This will help you sound as excited as you feel. Be brief. Don't tell your life story. 30 seconds is fine. You can go longer of course, but stay under 60. Keep it professional introductions are a time to focus on your competence. Stay relevant. The client wants to know how your past experience can help them use what you've learned about their needs goals or pain points. As you prepared for the kickoff, leverage your strengths. Even if you don't have much experience with rain focus, you came on as a solution consultant because of your strengths. Do you have relevant past experience? Are you a great problem solver? Think outside the box and maybe make a personal connection, gravity, clarity, energy and relevance. All play into this. But you can also mention a fun fact about yourself. Keep it positive. This could be the one thing they remember about you use these pointers as a guide for creating your talking points so that if you need to introduce yourself, you're prepared to set yourself up. Well, here's an example that illustrates a negative introduction. Remember I promised you some fabulous fails. He actually calls her a witch jetpack. Which another time your wife. But after what you just said, I'm not even sure I want to be done anymore. You never had it so good to love? He said to love matt, don't say another word. Valerie's afraid. Ever since Prince humperdinck fired him. His confidence is shattered. Why'd you say that? You promised me that? You would never say that name. Company. This is what the cuts to love. If you heal him, he will stop humperdinck's wedding. Thanks. Thanks. I make him bear the humperdinck suffers humiliations galore. How did alec feld? Ain't they shot? Here's another tip. Practice your introduction out loud, then record yourself and listen. We always hear ourselves differently inside our heads than others do. It's just the way things work. You may hear something subtle, you didn't notice before, mannerisms. Um arms and ahhs, I've noises or lack of energy and sometimes we make non talking sounds that we aren't aware of like clearing the throat sniffing, Take it away. Albino a bit of this bit. Don't even think. Don't even think about trying to escape. Change another thing. Ask yourself, do I Project energy. If you don't sound excited about working with the client. Why should they feel excited about working with you? Good posture helps speaking up, helps. Sometimes you have to apply more energy than you're normally comfortable with. Right and ego. My name is Inigo Montoya. You killed my father, prepared to die. MS. You're going month, aren't you? You killed my father. Yeah. Hello. My name is Inigo Montoya. You killed my father, prepare to die. Oh, hello. My name is Inigo Montoya. You killed my father. Prepare. Yeah. On the odd chance you have too much energy. You can always dial it back a bit. But energy inspires confidence and finally use the resources you have. Don't worry about what somebody else can do. Think about your own individual strengths that only you can bring to bear. And it is going to buy it 60 men and our assets. Your brains. There's a strength I steal. That's it impossible. If I had a month to plan, maybe I could come up with something like this. You just shook you head. That doesn't make you happy. My brains. His steel and your strength against 60 men. And you think a little head jiggle is supposed to make me happy. Hmm. I mean, if we only had a wheel barrel, that would be something. Where do we put the wheelbarrow? The albino over the air Vanuatu? Why don't you list that among our assets in the first place? Okay, I hope you've enjoyed this little introduction to introductions with these tips on what to do and what not to do. Go to the learning activity and try out your skills