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CEO Blog Series: Clarifying Our Terms of Service

Our Terms of Service are getting an update, effective December 12, 2019. This means our Privacy Policy and Terms of Service clarify our policies related to file ownership.

After numerous conversations with customers, industry stakeholders and influencers, it became obvious that we needed to address our Terms of Service and bring greater clarity, particularly around ownership of files.

What’s changing?

A few highlights to note:

  • You’ll see we’re differentiating between ‘Site Content’ which are your voice over demos and ‘Work Products’ which are the final deliverables to the client
  • You’ll also notice we’ve cleared up the language to clarify of ownership rights with regard to Site Content and Work Products
  • You can review our reorganized Work Product sections covering Non-Union and Union work, making it easier to read and understand

What’s not changing?

As always, voice talent are the owners of their demo materials. Voices holds ‘non-exclusive’ rights to host and promote these files through our website and mobile applications.

Additionally, clients own the final files for the work that they have paid to have completed on Voices. Ownership and usage of final files is determined by what’s written in the job posting, service agreement or other agreement between the talent and the clients.

How did this change come about?

We Listened

We listened to your feedback via online forums and our customer advisory group.

We Consulted

We consulted industry experts, our board of directors and finally, our legal counsel.

We Updated

Today, we updated the Terms of Service and Privacy Policy and added language that is clearer and more detailed.

I trust that you’ll see our commitment to providing a valuable service that is governed by policies designed to protect our community.

Should you have any questions regarding the change to our terms of service or privacy policy please contact us at [email protected].

Thanks for being a member of our global community.

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Comments

  • Avatar for KABIR
    KABIR
    November 12, 2019, 2:31 pm

    Nice to see the improvements. Thank you.

    Reply
  • Avatar for Danielle Ezra
    Danielle Ezra
    November 12, 2019, 3:45 pm

    Can you please post the new legal language here or give the section/page number so we can find it in both documents?

    Thank you

    Reply
    • Avatar for Tanya
      Tanya
      November 19, 2019, 10:06 am

      Hi Danielle,
      Both the new language (current Terms of Service) and the old language are available for viewing and comparison (you’ll see a link at the top of our current Terms of Service page to ‘view archived versions’). However, for your specific request, I’d recommend writing to [email protected].

      Reply
  • Avatar for Shweta Chauhan
    Shweta Chauhan
    November 12, 2019, 4:17 pm

    Thanks for the awesome update information

    Reply
  • Avatar for Shirley-Nancy
    Shirley-Nancy
    November 14, 2019, 6:51 am

    Is a great level Achievement. Thank you.

    Reply
  • Avatar for Viyada
    Viyada
    November 14, 2019, 10:07 am

    Thank you for information

    Reply
  • Avatar for Grace Campbell
    Grace Campbell
    November 15, 2019, 2:02 pm

    Thank you very much for the information.

    Reply
  • Avatar for Sheila Michelle Torres
    Sheila Michelle Torres
    November 22, 2019, 11:45 am

    Thanks!

    Reply