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An Extension of Your Creative Team: Behind the Scenes at Voices

Tara Parachuk | October 3, 2017

Two account managers sit at their computers in the Voices.com office.

It takes a village to raise a project these days, but thankfully, those who you include in your tribe don’t have to be limited by geographic boundaries.

The internet has played a huge role in facilitating connections, between creatives and the various agencies they count as an extension of their team. The digital sphere has enabled us to do even more than ever before, with lightning speed and increased access to incredible talent.

However, ironically, as the shift towards doing business online has been widely adopted, a counter-effect has emerged. Sometimes we can feel like we’re conducting transactions with a website – and not with real people.

As a business founded on the principle of leveraging the internet to connect businesses and voice talent around the world, Voices is aware of the misconception that online services are faceless and impersonal…and we’re here to tell you that that’s far from the truth.

Find the Right Voice Over – Connect with Real, Talented People

Voices makes the process of hiring voice over talent easier and faster than ever before.

However, how we do this, can be as varied as the clients themselves… To date, over a quarter of a million clients have used Voices to find the right voice talent. In their path to complete their projects, clients have a choice to select between a Self Service, or Professional Service option.

While you can easily compare Voices’s services in-depth on our website, to put it simply – if your project is complex, or you just feel like you could use the help of an expert in your corner, then a Professional Service option is likely for you.

When you choose Professional Service, you get access to:

  • A dedicated account manager
  • Audition shortlisting (providing by your account manager, who has incredible industry knowledge and talent vetting)
  • Translation services
  • Assistance locating talent who speak a rare or uncommon language
  • Ability to process payments by invoice or wire transfer, as well as options to specify PO requirements and/or other payment term requirements
  • Option to include legal documents required for signing (for example, NDAs, contracts, etc.)

This is often a huge help to anyone who is casting for a job that contains:

  • Rare or hard to locate languages and dialects
  • Multiple voice actors
  • Tight deadlines
  • Translation needs
  • Complex payment structures
  • And more.

Put Industry Knowledge and Project Management Skills in Your Corner to Help with Your Voice Over Casting

There’s no doubt that our Account Managers (AMs) are a special breed, as they’re willing to go to extremes to ensure that your project runs smooth as butter.

“Account Managers are hired based on their adaptability and their amazing people skills,” says VP of Sales, Andrew Ackles. “They pride themselves on their ability to help others. Regardless of how difficult the scope of the project is, our AMs often become the staff members that our clients say they could not live without.”

While each client is different, here are some of the ways that Account Managers put their skills to use for you:

  • Project management, including taking into account tech requirements, timelines, localization/translation, managing the sourcing of multiple talent and/or casting in multiple languages, as well as ensuring speedy and proper file delivery, etc.
  • Assisting with questions and job parameters.
  • Ensuring the timely posting of projects.
  • Locating top talent, lightning quick.
  • Vetting auditions – so you receive a selection of only the best of the best, from which to make your choice.
  • And a whole host of other miscellaneous needs! Some Account Managers have even managed live sessions.

And though this may sound like an overwhelming amount of work – you can at least be glad that they’re handling all of these tasks, so you don’t have to!

Plus, they love the challenge of being an integral part of your team:

“I spend a lot of my time reaching out to clients, both old and new, and devote my attention to ensuring that each client gets the same experience. I think it’s very important to remain consistently friendly, upbeat and really turn up my listening skills to ensure I can cater to each of my clients. I want to make sure that when they think ‘voice over,’ they think of me at Voices and how we do the best job each and every time!”

-Jolene Vandekolk, Account Manager, Voices

“I came to Voices from a previous Media Planner role and had the chance to work with a very diverse team of creative minds, some of the best in the country. Voices allows me to work with many different clients on many different types of projects and the ability again to work with some of the very best creative teams in the world.”

– Ian Callander, Account Manager, Voices

Be Among Good Company – World Renowned Brands Choose Voices

Clients who come to Voices for their voice over needs are looking for the best-of-the-best, especially when it comes to the depth of talent and breadth of selection for their voice over project.

Some of the world’s top brands leverage Voices’s services, including Production agencies like David Studio (who services Coca-Cola), global brands like Shopify, and more (see our customer success stories).

“I recently assisted an ad agency client to hire one of our high-caliber voice over talents, Kabir Singh. Over the course of the project, I ensured that they had everything they needed to smoothly and efficiently complete multiple tags on a nationally airing TV commercial for the LG G6. It turned out spectacularly!”

– Ian Callander, Account Manager, Voices

“Over the past four years spent managing projects at Voices, I’ve been lucky enough to have worked with some of the world’s most well-known brands, as well as the ad agencies that represent them. Just recently, I assisted an ad agency who was working with a very popular social media brand. I helped them locate a new style of voice-over to help them transform this brand’s image for a new B2B platform.”

– Sara Williamson, Account Manager, Voices

“I was excited to help a client from one of the world’s largest sporting leagues source six voices from six different countries for their live-streaming, mobile app platform.”

– Mike Fry, Account Manager, Voices

“Working with our Global Markets, I see a wide diversity of projects and languages, [which] lets me be involved in different creative efforts from around the world. I love my clients because no two are the same!”

– Jamie Diamond, Account Manager, Voices

Want to Learn More About Voices?

If your interest is piqued, or you have questions you’d like help with, now you know that there are real people who are here to help.

Visit the Voices to sign-up for an account, or visit our contact page to get in touch. We love hearing from you.

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  • Avatar for Carlos Andrade
    Carlos Andrade
    October 19, 2017, 4:31 pm

    Great article, it helped a lot, thank you.