There are several scenarios where telephone or IVR system are needed. Businesses often require at least one of the following: IVR system directory, on hold messaging, and daytime and/or evening voicemail messaging. All of which, you’ll find examples of here.

For Clients Looking for Voice Over Script Examples for Telephone or IVR Systems.

The scripts include specifications like voice age, gender, target market, artistic direction, accent, etc., much like voice over job postings on Voices.com. So, if you’re looking for a voice actor, the next time you post a job on Voices.com, you’ll have an idea of how to format your job posting in order to get the best auditions back. This formatting helps voice actors to better understand the vision you have for your project, and bring it to life in their read.

For Voice Actors Looking for Voice Over Practice Scripts

Feel free to use these scripts for practice reads! Keep in mind when auditioning for jobs, it is recommended to only provide a small portion of the read in your demo. For example, 5 to 7-second read of a 15-second script will suffice for your audition demo.

Telephone Voice Over Script Example 1: Cedar Oasis Luxury Spa

Client: Cedar Oasis Luxury Spa
Voice Age: Middle Age
Gender: Male or Female
Job Description: Cedar Oasis Luxury Spa is a large traditional spa, offering an upper class, middle age, target market the 5 star experience for everything from massages, to facials, to mud baths and wraps. Our clients expect to be pampered in luxury and style during their visits. Our reputation begins with the first interaction that a client has with us – including phone calls. A fully automated IVR system is required to properly route our clients’ calls, but we don’t want our need for efficiency to interfere with our brand. In other words, we aim to be efficient, in a seamless and smooth manner that feels caring and effortless, not jarring.
Artistic Direction: The voice for our automated phone system will be calm yet engaging with no notable accent. A crystal clear voice, with no rough or off-brand inflections such as ‘nasal’, ‘rasp’ or anything in between.
Category: Telephone / IVR
Industry: Healthcare
Style: Calm, Engaging
Language: English
Accent: US Mid Atlantic
Word Count: 101

IVR Sample Voice Over Script

Hello and thank you for calling Cedar Oasis Luxury Spa. Your dream spa retreat.

If you know the extension of the spa personnel you’d like to speak with, you can enter it at any time.

To speak with massage therapy, please press 1 now.

For our facials and skin care experts, please press 2.

If you’d like to speak with our mud bath and wrap specialists, please press 3.

Or press 0 to speak with main reception.

——- after selection is made ——-

Please hold while we transfer your call. This call will be recorded for quality assurance.

Telephone Voice Over Script Example 2: A to Z Comics

Client: A to Z Comics
Voice Age: Young Adult
Gender: Male or Female
Job Description: A to Z comics is a nerdy but cool/easy-going, independently-owned comic book store that sells everything from vintage mint-condition classics to emerging artist pilot issues. We need an on-hold message for when our two phone lines are busy.
Artistic Direction: We are looking for a guy/girl next door voice to embody this geeky, but cool comic book store. Ensure not to confuse geeky with nerdy. The voice should sound like someone you wouldn’t suspect owns a collection of comic books or memorabilia. We’d love a hint of a Japanese / Korean American accent as well. **Note: “Z” is pronounced as the American “Zee”, not the Canadian “Zed”.

Voice Reference: John Cho

Category: Telephone / IVR
Industry: Entertainment
Style: Easy going, Proud
Language: English
Accent: The slightest Japanese / Korean Accent
Word Count: 91

On Hold Voice Over Sample Script

Hey thanks for calling A to Z Comics. All of our phone lines are currently busy. We can get to your call in just a moment, if you don’t mind holding.

We have pre-recorded our upcoming events, if you’re calling for event information, please press 1 now, or visit azcomics.com/events.

We apologize for the long wait. If you’d prefer to leave a voicemail, press 0 to leave your name, phone number, and inquiry. We will call you back as soon as we can. Or, feel free to continue to hold.

Telephone Voice Over Script Example 3:  Grimsby Developments

Client: Grimsby Developments
Voice Age: Middle Ages
Gender: Male or Female
Job Description: Grimsby Developments is well-known for their developments of strikingly beautiful heritage homes, at remarkably reasonable prices, ideally located in the New England area. We’re in need of daytime and evening voicemail recordings to be used for the foreseeable future.
Artistic Direction: The right voice for our voicemail message has a prestigious flare, but doesn’t come across as pretentious. This is achieved by keeping the tone conversational, as though you were picking up the phone and delivering the message to a friend, albeit in a manner that’s very polite.  
Category: Telephone / IVR
Industry: Real Estate
Style: Upper Class, Authentic
Language: English
Accent: US New England (Boston, Providence)
Word Count: 91

Voicemail Message Voice Over Sample Script

Daytime Voicemail Message

Thank you for calling Grimsby Developments, the leader in heritage home development.  Unfortunately, all of our lines are busy. If you’d like to leave your name, phone number, and your request, we’ll ensure that a representative will return your call as soon as possible. Thank you, and have a nice day.

Evening Voicemail Message

Thank you for calling Grimsby Developments, the leader in heritage home development.  The office is currently closed. Office hours are Monday through Friday eight-thirty a.m. to five o’clock, p.m. Please leave your name, phone number, and your request. A representative will return your call as soon as possible tomorrow. Thank you.

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Want to review sample scripts in other industries? Check out this list of blog posts:

Travel Sample Scripts

Real Estate Sample Scripts

Retail Sample Scripts

Healthcare Sample Scripts

 

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