Short Answer to Interview Question

Profile photo for Anand Thaker
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Description

Was brought on for an interview on customer experience. This is a partial answer to the question.

Vocal Characteristics

Language

English

Voice Age

Middle Aged (35-54)

Accents

North American (General)

Transcript

Note: Transcripts are generated using speech recognition software and may contain errors.
How do they handle this beyond the folks who are still right Latching onto the 1%? Right. Right. Well, I mean, there's a couple of tactics that we are, you know, strategies people are using. One is you know, really spending time to understand what is, first of all working with your customer current customer base. If you don't have one, let's let's put that aside for a moment. Let's just say you have a customer base. How are you, how are you helping them achieve a level of either success or satisfaction that they talk about? Because unless that happens, then, you know, you're really not doing your job and you'll start to see different kinds of interesting metrics that are not on your usual usual dashboards, like customer lifetime value, which is on dashboards, but customer satisfaction. How many people are, you know, sharing or commenting or, you know, taking the time to really respond to those types of things, which are very relevant in that relationship.