Manager's Testimonial promoting Online Toolbox for staff issues

Profile photo for Clark Puckett
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Video Narration
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Description

A conversational testimonial with a Manager telling the story of how he assisted in solving a staff issue involving an emotional problem. Promoting an online product to guide the Manager towards helping the employee get help.

Vocal Characteristics

Language

English

Voice Age

Middle Aged (35-54)

Accents

North American (General)

Transcript

Note: Transcripts are generated using speech recognition software and may contain errors.
as a manager, it can be stressful toe. Have a difficult conversation with a member of your team. I had an employee who was having family issues which were affecting her behavior. For a while, I avoided it, hoping it would go away. But when it didn't had no idea how to even think about the conversation, much less how to broach the subject. So I logged into the manager toolbox. It was simple, straightforward. It gave me specific questions to ask to start the conversation and guidance for what to say if emotions flared up. Conversation was pretty intense. Staff member was upset, but I kept calm and we went through it with concrete next steps. And then a few days later, she came to see me and thanked me for the conversation and for the feedback. This time I was the one who got emotional