Dynamic, Articulate, Female Technology Expert
Top Talent
Description
Vocal Characteristics
Language
EnglishVoice Age
Middle Aged (35-54)Accents
North American (General)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
are you able to handle each and every last one of your customers complaints with your current program or are you running the risk of hefty fines and reputational damage, manually tracking, classifying and resolving complaints while complying with changing regulations is not just challenging, it's no longer Humanly possible. So why not make it smart, effortless and quick? Instead with Enlightened AI for complaint management with the power of AI, you'll not only effectively mitigate risks, but also leverage complaints to identify product or process issues. And that means better operational efficiency and customer experience. Enlightened AI provides a complete objective and automated analysis of every interaction. It's fully automated and holistic approach accelerates and streamlines. Your process is in three simple steps, identify classify and act and latent AI identifies every digital and voice interaction that contains a complaint consistently and accurately out with purpose built AI models based on the world's largest interaction dataset and right out of the box. These interactions are classified into different complaint types so you can accurately quantify and understand the issues. All that's left to do is act regulators get detailed, accurate, effortlessly produced reports, analysts can uncover complaint drivers that negatively impact the business using real time contact center dashboard monitoring and compliance teams and supervisors automatically get sent interactions for review with advanced workflows for remediation or targeted coaching. Now, how easy was that improve customer satisfaction, avoid reputational risk and save millions in regulatory finds only with Enlightened AI for complaint management