Medical Excerpt - Demo Script

Transcript

Note: Transcripts are generated using speech recognition software and may contain errors.
the H N believes reflecting on errors asking how they happened and what others can learn from them is the most powerful tool we have to ensure the same errors are never repeated. The I H N has a three pillar question process that we always need to adhere to after an error in patient care is identified. Number one. How did the error occur? Number two. What did you learn from it? Number three. What can others learn from it? After those questions are answered, the H begins a process with the patient's immediate family and our caregivers to ask, How was the error explained to you by our staff? Do you want your loved one to continue receiving treatment at this specific facility? What were your main concerns after the error?