Emory Go-Lean Production

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Derrick Brown

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Elearning
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Description

This short video promotes the advantages of the \"Go-Lean\" initiative at my current place of Employment, Emory Healthcare. I was selected to provide voice over work as I've been told that my voice is both soothing but commanding.

Vocal Characteristics

Language

English

Voice Age

Young Adult (18-35)

Accents

North American (General) US African American

Transcript

Note: Transcripts are generated using speech recognition software and may contain errors.
we are the voice of Emory way. Engage, We care, we resolved. In order to meet the growing demand of health care organizations, we continue to look for ways to minimize waste and maximize time wear committed to exceptional service, streamline coordination and innovative solutions. The Emory Patient Access Contact Center is dedicated to making a difference for both our patients and teams. You are empowered journey. We will apply leading methodologies in order to improve efficiency in our work environment while also improving the patient experience. During daily readiness huddles, the team is able to discover opportunities for improvements such as first caller clinical resolution involved a patient, contact center agent and nursing staff. We identified an issue with staffing me training and securing designated phone lines for the nurses to assist patients at the time of the call. In the event at a patient calls for a clinical return that requires assistance from a nurse. The patient can be connected to a nurse at the time of the call. In order to facilitate the plan, this was addressed a tier one huddle and escalated to tear to for a resolution. More nurses were hired, training provided and phone line issues resolved, frustration of agents being unable to assist the patient and the patient's frustration of not having an issue result was able to be corrected with the RN Advisor line after implementing lean methodology again. We are the force of Emory Way. Engage, We care, we resolved.