English
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EnglishVoice Age
Middle Aged (35-54)Accents
North American (General)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
friendliness written by Raymond Paschall July 19, 2013. Okay. I was asked to write a statement regarding friendliness, mm hmm Without the benefit of being fully briefed on the occurrences that spawned such a request. I submit the following. Please refer to the definitions of the words themselves to be found at the end of the document. There are a few things that need to be in place before a friendship can develop firstly one must show themselves friendly in order to be called a friend and reference to customer service. Once the associate has extended themselves to show that they are friendly with statements such as Hello, how are you today? Is there anything I can assist you with today or are you finding everything you need today? Can I help you find something properly executed? These statements usually provoke a positive response. Now for these statements to be properly delivered, the speaker must maintain a pleasant continents and employ a pleasing tone of voice. The posture must be that of one ready to take action on command yet non aggressive. Once the associate has extended themselves to show themselves as friendly, the associate must then be able to determine from the response of the customer. At what capacity the customer wishes the associate to perform. No. It is preferred that the customer respond in a manner which allows the associate to provide the service in a manner that aids the customer and making good purchases. At which point the associate can make suggestions or recommendations that would assist the customer further and create a return customer. However more often than not, the customer does not require a friend but a servant. At this point, the associate must understand the agreement made with the employer. For those hours the employee is scheduled to work. The individual is no longer independent but a representative of the employer and thus for those scheduled hours owned by the employer. With this in mind, the individual who is now an associate who functions at the capacity of a servant must now find a way to provide service to the customer with a smile on their face and passion and the heart care for the customer in a manner that is professional, friendly and informative to enhance the customer's experience and thus create a return customer. The associate does not have the leisure to pick and choose who they're going to be kind to and who they're not. The associate may have their individuality back once they have punched out and are off the clock. While on the clock the associate is held responsible for those things which they were not a part of or aware of. The associate is held accountable for those things known and unknown as representative of the employer. Then there is effective communication or the tao of communication in customer service. It is important to communicate in a fashion which shows sincere interest in the customer's needs and issues A Smile says 1000 words. A smile can even be heard over the phone. A smile is part of your uniform wherever you go, and as a requirement for peaceful communication. So in short the associate must one smile to show sincere interest in the customer. Three communicate clearly with confidence for show kindness and goodwill toward the customer. five. Be informative. six above all, know your station. The associate has been hired at the capacity of a servant, not a friend. Friendly customers are a perk, yet anyone can be won over with kindness, making you their trusted associates that way. Each time you see those customers, your response is sincere, not forced. Remember, always without employment. The food you and your Children share the beds you and your Children lay in the clothes you wear and the shelter your family resides in are not a possibility. It behooves each associate to provide the best possible customer service they are capable of, and then make it better by whatever means possible. Now a younger associate without responsibilities may not understand the necessity for such things. Yet those of us who rely on our income to support our families will employ these tactics at each opportunity to impress a customer, not merely because we enjoy people, but because we have responsibilities that can only be met by providing the service that is required by the employer. What is your motivation? Why do you want to work for this company? The bottom line is you may be the only smiling friendly face that customer may see all day. A true human gains pleasure and satisfaction from assisting another human. Thus a true customer service representative gains pleasure and satisfaction. Indeed enjoyment in assisting customers despite race, religion or financial standing. Each customer should be treated with kindness and respect, and treated as your family being, that even a child cannot live without love and acceptance. So, too, is it with your customers, because they can always go to another location and receive the type of service spoken of. Here, I recommend reflection on whatever creed you may have for a grocery store. It may go something like really clean stores, neighborly service, surprising value, worthy of trust, all of which make for an easy shopping experience. I was asked to write a statement regarding friendliness. This this is what I wrote.