Brittany Wright

I had an untapped talent for customer service I was unaware of until I applied for a position as a CSR. Over the course of 10 years I developed from being just a CSR, to becoming the lead CSR, to then managing the call center I started in. In that time I learned to manage, train employees, but also use my voice to my advantage. Part of my job was to resolve conflicts with customers and I found I have a voice that makes others comfortable, know they are cared for, and that I know what I'm talking about. I'm very well suited for IVR systems, voicemails, and hold recordings. I have a clear, ambiguous, and professional voice that is makes people from different backgrounds comfortable. I have an untapped talent like customer service that i am looking to make the most of.