Michele McRae's professional training received from Edge Studio has equipped her with the necessary tools to develop a successful voice over career. One on One coaching has allowed Michele McRae to identify and develop her talents so that she is able to provide a natural, clear and concise delivery of the client's message. With more than 30 years of experience in Education, Customer Service and Corporate Management, Michele is an expert in Subject Matter Documentation Development, Communications, Service Matenance & Provisioning Support, and Performance Improvement initiatives. After teaching in the Public School System on the secondary level, Michele began a career at ATT as a Customer Service Associate (CSA). As a CSA skills were developed in listening to what the customer wants and then delivering. Michele then went on to becoming a Staff Support Manager serving as a Subject Matter Expert for Complex Products. In this capacity she sharpened her ability to review, digest, and develop documentation on service order issuance for Complex Products while supporting the Customer Service Centers in Atlanta and Birmingham. This position also allowed her to develop her public speaking in reviewing documentation, in training and in testing systems and processes with the centers. She later became a Service Executive supporting two major National Clients with their Complex communication maintenance and provisioning needs across the United States. Michele's organizational skills combined with a high quality of customer service and her friendly personality helps to continually keep her customers satisfied.
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