Neaz Adnan Banner
Neaz Adnan

Neaz Adnan

Neaz Adnan Banner
Neaz Adnan

Neaz Adnan



Detail oriented, efficient and organized professional with wide-ranging experience in accounting systems. Proven track record in complex business in business environment in profitable and non-profitable organizations. Possesses strong analytical, negotiation and problem solving skills, with the ability to efficient in decision making. Excellent written and verbal communication skills. High trustworthy, discrete and ethical.


English (North American), English (British)


Child, Middle Aged, Senior, Teen, Young Adult

Special Skills

Audiobooks, Business, Cartoons, Documentaries, Educational, Internet, Movie Trailers, Podcasting, Radio, Telephone, Television, Videogames


Work Experiences
Retail Manager, Compass Group, London Health Science Centre, University Hospital, London Ontario 4/2017 to Current
• Completes unit operational requirements by scheduling an assigning employees; following up on work results.
• Prepare cash reconciliations.
• Prepare daily, weekly and monthly cash reports.
• Maintains unit staff by recruiting, selecting, orienting, and training employees.
• Maintains unit staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Multi-vendors standards maintain attained successfully audit.
• Increase sales by coaching staff members, and periodical strategy making and implementation.
Assistant Manager, Tim Horton’s London, Ontario 5/2015 to 4/2017
• Staff appointment, trained and retention.
• Account payable and Account Receivable recording.
• Cash handling procedures.
• Cost control
• Production Planning.
• Implement 5 steps of Communication Wheel.
• Use of 4 Cornerstones of Team work.
• Payroll preparation.
• Reporting to regional head office weekly and monthly.
• Customer Relationship Management.
• Using Sandbox and Window Frame strategies to bring productive leadership in action.
• Using Team Check method.
Key Achievements:
• Reduce store cost by 35% within 12 months.
• Increase profit in afternoon shift by average of 15% which is a milestone for store history by entering as consistent member of top 5 store of London, Ontario whereas never enter in top 20’s in last 15 years.
• Build a friendly working environment, to be a people person and create a brand and create new enthusiastic store culture.
• Successfully member of health and safety committee of the store.
• Attending Tim Horton’s leadership 1 year Diploma training program.
• Successfully help store to relocate and build new loyal customers by providing excellent guest service.

Associate Relationship Manager, Mortgage & Auto, Standard Chartered Bank, Dhaka – Bangladesh 8/2012 to 7/2013
Acquisition & Sales Management:
• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue
• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions
• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team
• Achieve "best in class" productivity in order to maximize the efficacy of the sales process
• Achieve the budgeted cross sell targets, consistency and penetration
• Aggressive Sales call plans to acquire large prospective customers through referrals
• Ensure coverage of customer base in accordance with the approved contact plans.
• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
• Maintain and update customer information on C Manager. Accurate and timely generation of reports
• Activation of dormant accounts
• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications

Customer Relationship Building:
• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
• Effectively meeting customer expectations and handling/ reduction of customer complaints.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
• Serve as the one-point contact to the High Net Worth customers of the Bank.
Mortgage Documentation Executive, Standard Chartered Bank, Dhaka – Bangladesh 4/2012 to 7/2012
• Buildup relationship with real estate developers and customers.
• Prepare legal work for mortgage pack.
• Maintain Microsoft Access database for documentation mortgage loan.
• Prepare monthly insurance reconciliation of mortgage loan.
• Collect registration and mutation copy of property from real estate developers or customers.
Key Achievements:
• 81% success rate of collecting registration and mutation as team and 43% is individual whereas success rate was only 10% last 10 years before this project.
• Introduce Microsoft Access database for documentation of Mortgage loan.

Account Manager Faith N World, Dhaka, Bangladesh 10/2008 to 4/2012
• Processing orders.
• Reconciling purchase orders.
• Create billings.
• Multi bank reconciliation.
• Cash flow projections.
• Weekly cash balance reporting.
• Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders.

Key Achievements:
• Successfully managed 2 stores opening in 12 months on-time and within budgets.
• Improved management / labor relations and reduces employee turnover rate by 115%.
• Identify new sales opportunities.
• Accomplished new suppliers and exporters in India and China by reaching the goal of expansion in global business.
• Manage and solve conflicts with clients.

Team Member, Store Front 3/2014 to 4/2015
Tim Horton’s, London, Ontario
• Serve customers using the five step customer service standard.
• Handle the cash register including all cash and credit sales plus refunds and exchanges.
• Handling the register including all cash and credit sales plus refunds and exchanges.
• Quality control of the food, food stock management - restocking sizes from the stockroom, assisting with inventory stock takes.
• Prepare and maintained daily production, ensure the quality of the food preparation machines.

Volunteer and Leadership
Director of Strategic Partnership & Operations in Americas
(USA, Canada & Mexico) 180 Degrees Consulting International , 7/2014- 5/2015
Key Achievements:
• Collected donations by making partnership with different organization like Deloitte USA, McKenzie USA, Save the Children USA etc.
• Expanded by establishing 8 new branches in USA.
• Utilizing the 180 degrees International network to achieve greater success to retain existing clients and hunting new clients.
• Making Partnership with 32 organizations, bringing knowledge leaders and different organization CEO’s as guest speaker at Global Summit 2015, NYC of 180 Degrees Consulting International.
• Organizing a successful event Global Summit 2015, NYC which was attended by 80 consultants who came across North America and 50+ organizations representatives.

Consulting Director, 180 Degree Consulting – City of Windsor, ON 1/2014- 1/2015
Key Achievements:
• Provide high quality training and mentoring the student consultants.
• Matching the expertise of our consultants with needs of organization.
• Successfully organized conferences training events and talent hunting events.
• Guided consultants how to prioritize among the analyzing tools they have to use according to project.
• Motivated young leaders to change their career plans to be more socially focused.
General Consultant, 180 Degree Consulting – City of Windsor, ON, 9/2013 to 4/2014
Key Achievements:
• Reduce 25% overhead costs by 6 months of Saint Vincent De Paul. Improve their human resource management and volunteer recruitment.
• Assist Humane Society Windsor, improve fund raising activities and help them to make partnerships with different student organizations of University of Windsor and Devonshire Mall.
Research Assistant, University of Windsor 1/2014 to 5/2014
Key Achievements:
• Productively referred to improve course material of Master Program of Business school
• Assist professors to finish research project on time.
Community Advocacy Network Volunteer, Canadian Breast Cancer Foundation, Toronto, Ontario, 4/2014 to Current



2015 Master of Management - International Accounting and Finance
University of Windsor
2012 Bachelor of Business Administration, Accounting. Minor in Finance
Independent University, Bangladesh - Dhaka, Bangladesh

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Next Steps

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