COLD CALLER/APPOINTMENT SETTER – Over 6 months of cold calling and appointment setting involvement. Make inbound and outbound calls to prospective buyers. Used various tools like Skype, Google Voice/ Hangout, Ring Central, Mojo, and Sales Dialer and used CRM’s such as Podio, Asana, and Slack.
VIRTUAL ASSISTANT – More than 2 years of hands-on experience. Executed various responsibilities: Provide customer service as the first point of contact, respond to emails and phone calls, do outbound calls if needed, schedule appointments, organize calendars, process forms, prepare and organize spreadsheets and keep online records.
CSR/TSR/EMAIL SUPPORT – Over 5 years of “Customer Service” experience in Technical support, Billing, and a few Sales (Support mediums – Email and Phone) in a BPO Industry.
I have a set of dreams in my life, and I aspire to achieve those dreams that I've set for myself. One of those is to get financial freedom in my life. It means getting a retirement early to enjoy my life to the full extent with my husband and son.
The day to day challenges at work makes me excited. While my main motivation comes from providing excellent service to every customer with whom I come into contact. I look for opportunities to improve my customer service skills so that each person I interact with will have a positive experience.
My hobbies include cooking and playing target shooting. I am also interested in Gardening. I feel, whenever I spend time in my garden, it helps me reduce my stress.
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