My background includes serving as a customer service associate. Most recently, I've worked under Awesome OS company which handles mostly with customer service for online shopping. My responsibilities lie with providing help making purchases to providing information with the website and their products to handling concerns about their issues either with the product or with the website.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
Also, my first customer-support call centers experience has taught me technical knowledge on how to handle networking issues. Issues with regards to the computer and the network that they have at home.
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