Terms of Service

Originally Published June 21, 2017 This is an Archived Version

Please read all the terms and conditions of this Agreement carefully. By creating an account, clicking “I agree”, signing a copy of this Agreement, signing a Services Agreement that refers to this Agreement, or otherwise entering into a business relationship with Voices, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Agreement. It is important to read this entire Agreement. In particular, it contains provisions that may limit your rights, such as section 11 Limited Warranty and section 12 Limitations. This Agreement applies to all current and future arrangements between you and Voices.

This Agreement governs the relationship between Interactive Voices Inc. (“Voices”) and the user (“User(s)”) which may be either a voice talent (“Talent”) selling their services, or a purchaser of voice talent services (“Client(s)”).

1. Services: The User will have access to the various services made available to Users as part of the Voices online services (the “Services”) from time to time, consistent with the level of service purchased by the User.  Clients may choose to obtain custom Services from Voices by entering into a Services Agreement that will incorporate these Terms of Service by reference.

2. Fees: User will pay Voices its standard fees set out on the Voices web site from time to time for the level of service selected by the User, or if applicable as set out in a Services Agreement. Voices may change its standard fees or levels of service at any time, provided that such changes will not commence earlier than the end of the then current Term. Clients will pay the fees it agrees to pay Talent for each assignment, plus a transaction fee for Voices as quoted through Voices.

All fees are payable in advance. Unless otherwise instructed by the User, periodic Services will be automatically renewed for a term equivalent to the prior term with payment being billed to the User by Voices by the same payment method as before.

Any payment not made when due will be subject to interest of two percent (2%) per month compounded monthly (equivalent to a yearly interest rate of 26.86%).
Payments are not refundable absent default by Voices.

3. Payment Service: Payments for voice talent work must be made through Voices and not from Client to Talent directly. Payments for the purchase of voice talent are held by Voices until the voice talent delivers the product to the Client, and the Client confirms the work is complete. Voices will pay the Talent on its next scheduled payout date.
Users will not circumvent the Voices payment procedures. Prohibited acts include (but are not limited to) the following:

  • Submitting proposals to or soliciting Clients identified on Voices to contact, hire, manage or pay outside Voices.
  • Accepting proposals from or soliciting voice talent identified on Voices to contact, deliver voice talent work, invoice, or receive payment outside Voices.
  • Invoicing or reporting on Voices an invoice or payment amount different than that agreed between Client and Talent.

4. Term: This Agreement will commence when the User registers on Voices, or executes a Services Agreement.  If the User has already registered, this Agreement will come into effect and replace the previously existing Terms of Service when this Agreement is posted on Voices. The Term will continue for the term specified at the time of registration, unless renewed by the User or unless terminated by either party as permitted by this Agreement. If this Agreement or the Services are terminated, Voices will provide the User with 30 days to retrieve any material it has placed on the Voices website.

5. Ownership: The contents of the Voices website are owned by and copyrighted by Voices or other parties posting material and contains trade-marks of Voices and others. Material on the Voices website may only be copied or reproduced to the extent explicitly permitted. Voices has no ownership interest in any User data, trade-marks or other content the User places on the Voices website. The User hereby licenses same to Voices only to the extent required to provide the Services.

6. Assignment: Upon the earlier of the transfer of the audio file to Voices or the Client, the Talent assigns to Voices all right, title and interest, absolutely, to the copyright and other intellectual property in or relating to the Talent’s work throughout the world, free of all licences, mortgages, charges or other encumbrances, unless agreed otherwise by the parties in writing. The Talent hereby waives their moral rights in the work. Voices and its Client assignees or licensees may use the Talent’s work without restriction from the Talent and without any rights of approval by the Talent. Upon payment by the Client, Voices assigns the audio file purchased by the Client to the Client. If the Client’s rights to use the work are limited, the limitations will be specified in writing.

7. Support: Voices will provide support to the User for its use of the Services as reasonably required. Support will be primarily through the use of web based tools. Support does not include any changes or customizations.

8. Default: Voices may immediately terminate this Agreement or suspend the User’s access to the Services without notice upon the occurrence of any of the following events: (a) User fails to make any payments when due; (b) User fails to comply with any provision of this Agreement; (c) User attempts to assign, sub-license, or otherwise transfer any of its rights under this Agreement without the consent of Voices; or (d) User files an assignment in bankruptcy or is or becomes bankrupt and/or insolvent, upon the appointment of a receiver for all or substantially all of the property or assets of the User, upon the making of any assignment or attempted assignment for the benefit of creditors or on the institution by User of any act or proceeding for the winding up of its business.

9. User Responsibilities: The User is responsible for all activity it conducts using the Services. The User will abide by all applicable laws relating to its use of the Services. The User will not use the Services for purposes proscribed by Voices from time to time, including without limitation illegal or inappropriate purposes; sending spam; perpetration of security breaches; hacking; privacy breaches; fraudulent activity; distribution of viruses or other harmful code; transmission, distribution or storage of any material protected by copyright, trade-mark, trade secret or other intellectual property right without proper authorization, or material that is obscene, defamatory, fraudulent, infringing or abusive; any unauthorized access, alteration, theft, corruption or destruction of files, data, transmission facilities or equipment; or to interfere with any other person’s use and enjoyment of the Voices website. The User will abide by any policies adopted by Voices from time to time regarding the Services, including without limitation the Community Guidelines.

Voices does not routinely monitor all material placed on the Services, but may in its discretion delete or modify any material offending the above that comes to its attention.

Voices may limit the amount of storage space used by individual Users for audio files if in its discretion the amount used is excessive.

The User will provide Voices with compete and accurate contact and billing information and update as it changes. The User’s access to the Services requires logon ID’s and passwords. It is the User’s responsibility to protect that information, including without limitation, to use effective passwords that are not easily guessed or discoverable, and keep user names and passwords confidential. The User will report to Voices immediately after its discovery of any compromise of its passwords or suspected unauthorized use of the portion of the Services under its control.

10. Service Levels: Voices will use commercially reasonable efforts to provide its Services on a continuous basis, subject to reasonable maintenance requirements and matters beyond Voices’s reasonable control. Voices may make changes to its website and/or its Services at any time in its sole discretion without notice.

11. Limited Warranty: The Services are provided “as is”, “with all faults”, “as available” and at the User’s sole risk. Voices does not warrant that its website or Services are accurate or error free, that it will operate without problems or without interruption, or that it will satisfy the User’s expectations. Voices has no responsibility for any issues that arise between Talent and Clients. All such activity, and any enforcement, breach, terms, conditions, warranties and representations associated with such activity is solely between those two parties, without any liability or obligation of any kind whatsoever by Voices.

Voices may provide portions of its Services using services and software provided by third parties. Notwithstanding anything else contained in this Agreement, Voices’s, and such third parties’, warranties and liabilities for any matters arising from such services and software shall not exceed those provided to Voices from such third parties.

Voices provides and facilitates the Voices website, but is not responsible for anything placed on the website by Users.

Any third party sites that are linked to the Voices website are not under Voices’s control. Voices is not responsible for anything on the linked sites, including without limitation, any content, links to other sites, any changes to those sites, or any policies those sites may have. Voices provides links as a convenience only and such links do not imply any endorsement by Voices of those sites or their owners. Voices has the right to remove such links at its sole discretion.

12. Limitations: All promises made by Voices are contained in this Agreement.  No promises implied by law (whether described as warranties, conditions, representations, or otherwise, and whether relating to merchantability, fitness, non-infringement, or otherwise) apply.

Users cannot collect any damages from Voices for any reason (whether under legal theories of contract, tort, negligence, strict liability, operation of law or otherwise) that are not direct damages or exceed the fees paid to Voices by the User for the 6 month period immediately prior to the event giving rise to the claim for the Services that the claim arises from.

Voices relies on these limitations when entering this Agreement and setting its fees.  They are a fundamental and essential part of our arrangement, and apply even if this agreement has failed in its fundamental or essential purpose or been fundamentally breached.

13. Indemnity: The User will indemnify Voices for any expenses Voices may incur resulting from the User’s violation of this Agreement, including, without limitation, any fines, fees, legal expenses, and labour for investigation and resolution.

14. Amendments to Agreement: Voices may amend this Agreement from time to time, such changes being effective after Voices posts the revised version to its website. This Agreement cannot otherwise be amended or modified, other than by a change made in writing, dated and executed by the parties. If there is both an executed and a click-wrap version of this Agreement, the executed version shall govern if the terms differ.

15. Governing Law: This Agreement shall be interpreted in accordance with and governed by the laws of the Province of Ontario, Canada, excluding conflicts of laws provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods. The parties hereby submit to the non-exclusive jurisdiction of the courts of Ontario, and the Federal Court of Canada. Any actions against Voices must be commenced in the courts of Ontario or the Federal Court of Canada.

16. Dispute Resolution: To resolve disputes which may arise between the parties, any party will notify the other in writing of its intent to escalate to each party’s President or CEO.

If the issue is not resolved within ten (10) days, then the resolution of the dispute shall be referred to a mediator chosen by the parties.

If the parties are unable to resolve the dispute with the assistance of the mediator within fifteen (15) days of the appointment thereof, the dispute shall be settled by arbitration in accordance with the Arbitrations Act (Ontario). If the User does not have a Canadian business establishment, the arbitration shall be in accordance with the International Commercial Arbitration Act (Ontario). The award of the arbitration shall be final and binding upon the parties, and enforceable in any court of competent jurisdiction. The venue for any arbitration hereunder shall be London, Ontario.

Nothing in this section shall defer or interfere with the entitlement of either party to obtain injunctive relief.

17. Confidential Information: Confidential Information is all information of either party that is not generally known to the public, whether of a technical, business or other nature (including, without limitation, trade secrets, know-how and information relating to technology, business plans, assets, liabilities, prospects, finances, product capabilities or lack thereof), that is disclosed by a party to the other or that is otherwise learned by the other in the course of its business dealings with the other, and that has been identified as being proprietary and/or confidential or that by the nature of the circumstances surrounding the disclosure or receipt ought reasonably to be treated as proprietary and/or confidential.

Confidential Information shall not include (except for any personally identifiable information about an individual that relevant privacy legislation or policies do not allow to be disclosed): (a) any Confidential Information that is in the public domain at the time of its disclosure or which thereafter enters the public domain through no action of the receiving party, direct or indirect, intentional or unintentional; (b) any Confidential Information which the receiving party can demonstrate was in its possession or known to it prior to its receipt, directly or indirectly, from the other party; (c) any Confidential Information that is disclosed to the receiving party by another party not in violation of the rights of the other party or any other person or entity; and (d) any Confidential Information which is either compelled by law or by the order of a court of competent jurisdiction to be disclosed.

The parties will (a) not use Confidential Information for any purpose other than that contemplated by this Agreement; (b) not disclose Confidential Information to anyone without the prior written authorization of the disclosing party, during the term of this Agreement or at any time thereafter; (c) handle, preserve and protect Confidential Information with at least the same degree of care that it affords or would afford to its own Confidential Information, including taking all reasonable efforts to avoid disclosure of such Confidential Information to any third party, at any time; (d) disclose Confidential Information only to its employees or subcontractors who require such information in order to perform the party’s obligations to the other, and are under similar confidentiality obligations.

The identity of Clients is typically not Confidential Information. If Clients desire their identity to be treated as Confidential Information, they must advise Voices in writing. Talent will treat Client identity as Confidential Information when advised in writing by Voices.

Client scripts and the Talent’s work are Confidential Information unless the Client explicitly states otherwise in writing.

18. Privacy: The parties will treat any personal information in the possession of the other party that they may have access to under this Agreement as required under applicable privacy legislation and each party’s own privacy policy as it exists from time-to-time. Voices’s privacy policy is available here. Neither party shall use or disclose such personal information in any way except pursuant to the other party’s instructions, to the extent necessary to perform this Agreement, or pursuant to the permissions granted by the individual. Voices will use security measures adequate to the sensitivity of the personal information to protect personal information. If Voices subcontracts any part of its obligations hereunder it will obtain contractual obligations similar to this section from the subcontractor.

19. Prior Agreement: This Agreement (and any Services Agreement if applicable) contains the complete and exclusive statement of the agreement between the parties and supersedes all prior and contemporaneous agreements, purchase orders, understandings, proposals, negotiations, representations or warranties of any kind whether written or oral. No oral or written representation that is not expressly contained in this Agreement (and any Services Agreement if applicable) is binding on either party.

20. Survival: The provisions of this Agreement pertaining to Confidential Information, assignment, limitations, privacy, and use restrictions shall survive the termination of this Agreement. Other sections pertaining to rights and obligations which by their nature should survive termination are hereby confirmed to so survive.

21. Force Majeure: Neither party is liable for an omission or delay in the execution of its obligations hereunder caused by an event beyond its reasonable control. The time for the performance of the obligation that is so delayed shall be extended by a reasonable time, provided that payments shall not be delayed.

22. Notice: All required notices, or notices which may be provided in accordance with this Agreement, shall be in writing and shall be duly provided for if the notice is remitted to its addressee by prepaid courier, registered or certified mail, or e-mail, if to Voices to the address listed on the contact portion of Voices website, and if to the User to the address set out on its profile. Every notice delivered in the manner provided for herein shall be deemed to have been received: when delivered or if by e-mail the first business day after the date received.