Memberships

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Do You Offer A Free Trial?

How Do I Sign Up For A Membership?

Common Sign Up Error Messages

How Old Do I Have To Be To Use Voices.com?

What Are The Benefits Of A Premium Membership?

What Is A Platinum Membership?

How Much Does A Platinum Subscription Cost?

What Are The Benefits Of A Platinum Membership?

Can I Get A Receipt For My Membership?

How Do I Renew My Membership?

Knowing When Your Membership Renews

Renewing Your Membership Online

Renewing Your Membership By Phone

What Is The Voices.Com Refund Policy?

I Just Paid For My Voices.Com Membership. Why Am I Being Asked To Pay Again?

What Happens When I Downgrade My Membership To Guest?

I Just Joined Or Renewed My Membership. Will I Appear In The New Voices Top 100 List?

Do You Have A Referral Program?

Additional Resources


DO YOU OFFER A FREE TRIAL?   

The free Guest membership is designed to give you a platform to get yourself setup and review our site to determine if working on Voices.com is right for you. It provides you with an online profile, which is hosted and maintained by Voices.com, demo storage space, access to our Resources, and the ability to review your job matches.

It’s important to note that having a Guest membership is limiting, in terms of your visibility and access to jobs. In addition a Guest member is only able to audition for jobs that a client takes time to personally invite them to.

On the other hand, Premium members receive increased visibility in search and therefore, also greater opportunity. Along with their Profile, Premium members receive job posting notices and priority ranking in the search engine.

HOW DO I SIGN UP FOR A MEMBERSHIP?   

First, choose which type of account is most appropriate. Your options are a client account or a voice talent account: http://www.voices.com/signup

Next, fill out the form. You will need to provide the following:

  • First and Last Name

  • Email Address

  • Create a Username - At least 3 characters long and no special characters

  • Create a Password - At least 3 characters long. This entry will be case-sensitive and may contain special characters

Please note: By clicking “Sign-Up” you are agreeing to the Voices.com Terms of Service. This is also indicated at the bottom of the sign-up screen.

If you need to modify your account level, sign into your account at Voices.com, click your profile pic at the upper-right, and select Membership Settings. Just below your account description, click the “Change Membership” button to compare the available memberships.

Common Sign Up Error Messages

If there is an issue with the information that you have provided, an error message will appear in a red banner across the top of the page.

There are two very common errors:

  1. Login must be unique - The username that you have entered is already in use. You will need to select a different one.

  2. Email must be unique - The email address that you have entered is already in use. Please enter a different email address.

HOW OLD DO I HAVE TO BE TO USE VOICES.COM?

In compliance with the Children's Online Privacy Protection Act of 1998, Voices.com does not accept membership registrations from users who are under 13 years of age.

By registering with Voices.com, you represent that you are at least 13 years old.

Read more at: http://www.ftc.gov/ogc/coppa1.htm

Parents of children under the age of 13 years may register their child for a Child Membership, provided they manage the account and adhere to our recommendations for keeping their children safe online using the site.

Additional Resource: How to Get Your Child into Voice Acting

WHAT ARE THE BENEFITS OF A PREMIUM MEMBERSHIP?

The key benefits of a Premium Membership are:

  • Ability to audition

  • Job opportunities sent to your inbox

  • Free PayPal services

  • Priority ranking in the search engine

  • Increased access to help and support

To compare your options, click here: https://www.voices.com/talent-memberships

You can upgrade your membership directly from your account online through your account settings.

WHAT IS A PLATINUM MEMBERSHIP?

The Voices.com Platinum Annual Membership program is an exclusive, by-invitation-only offering reserved for elite professional voice talent. You must see success on Voices.com as a Premium talent for at least six months before you can be considered for the Platinum membership wait list.

How much does a Platinum subscription cost?

A platinum membership is $2,999/year.

What are the benefits of a Platinum membership?

  • Priority ranking in Voices.com directory search results.

  • A menu of marketing and PR options and opportunities.

Please note: Platinum members do not receive unlimited access to Voices.com jobs. Platinum members receive the same access to jobs as Premium talent.

Platinum members do not receive priority position in auditions. Audition position is decided through VoiceMatch. Higher audition position is not something that can be purchased, it must be earned through your profile and demos.

For more information, please email sheldon@voices.com

CAN I GET A RECEIPT FOR MY MEMBERSHIP?   

If you purchased your subscription over the phone, by credit card or by Paypal, you will have received your receipt by email for your records at the time of purchase.

To access a copy of your receipt from within your Voices.com account, follow these steps:

  1. Login at www.voices.com

  2. Click on your profile picture and select Billing History

  3. Click on View to see the details of a specific payment. From here, you have the option of printing.

HOW DO I RENEW MY MEMBERSHIP?   

Existing Premium memberships will automatically renew unless you have made arrangements to the contrary.

Your original email receipt includes the following statement:

"Your membership will automatically renew at the regular rate unless you cancel prior to the end of the billing period. If you have any questions or concerns about your membership, please contact us."

Knowing When Your Membership Renews

You can access your account details, including your renewal date from your Voices.com account.

  1. Login to Voices.com.

  2. Hover over your photo thumbnail in the top right hand corner and select “Membership Settings.”

You will be shown your Membership Information, which includes your registration date, your last payment date and next payment date.

Renewing Your Membership Online

You can make an immediate online payment via Visa or MasterCard, or use the PayPal option to make payment using American Express or any other major credit card.

Renewing Your Membership By Phone

If you do not wish to pay online, there is an alternative payment method option via telephone. You can call our toll-free number 1-888-359-3472 between 8 a.m. and 8 p.m. ET, Monday through Friday, and we can take an order using Visa or MasterCard by phone.

WHAT IS THE VOICES.COM REFUND POLICY?   

 

When you make a membership purchase at Voices.com you are paying for services upfront. By registering on Voices.com, you are agreeing to our Terms of Service, which state that that memberships are not refundable. 

Refunds are typically not issued unless extenuating circumstances arise. If you are seeking a refund because of extenuating circumstances, please contact us.

Please note that by default, all memberships renew automatically. If you wish to cancel your membership or to turn off the automatic renewal for your membership, please contact us or submit a cancellation form at least 5 business days before your renewal date to ensure that the payment is stopped.

I JUST PAID FOR MY VOICES.COM MEMBERSHIP. WHY AM I BEING ASKED TO PAY AGAIN?   

Although accounts are automatically upgraded, your browser may be using cookies, which will return you to the previous page you visited before your PayPal or credit card payment was processed.

To correct this, you may need to logout and login again to refresh the page.

If you have upgraded your membership online by credit card or PayPal ,and a different name and/or email address is associated with your method of payment, there will be a delay in processing your purchase. The system will not know which account to apply the subscription to if you are registered at Voices.com under a different name or email address.

Still Having Trouble? Please email our Finance Department at support@voices.com or call us toll-free at 1-888-359-3472 for assistance.

WHAT HAPPENS WHEN I DOWNGRADE MY MEMBERSHIP TO GUEST?

If you have recently downgraded from a paid membership and are concerned about previous audition submissions, you have nothing to worry about. Clients may still award a job to you even if you're at our free membership level.

So, even if you submitted an audition 6 months ago and you're a Guest, the client can still hire you through your submission.

However, when you downgrade to our Guest account, you can no longer submit to Public Job postings and you are also moved down in our search engine results. From this point on, as a Guest member, you must be personally invited to reply to jobs by clients in order to audition.

I JUST JOINED OR RENEWED MY MEMBERSHIP. WILL I APPEAR IN THE NEW VOICES TOP 100 LIST?   

Yes, new subscribers to Voices.com and those who have most recently renewed their memberships will appear on the New Voices Top 100 List for a brief period of time. This list is automatically updated as renewals and new memberships are activated, which is why the names on the list change frequently.

DO YOU HAVE A REFERRAL PROGRAM?   

Yes! We're grateful for the support and are thrilled to be able to give back to our customers through the Voices.com referral program. If you refer someone (a new customer) who purchases a paid membership at Voices.com, you get a free month of service added to your Voices.com subscription.

Here's how to qualify for the referral program:

  1. Let a friend know about Voices.com and encourage them to subscribe.

  2. Tell them to mention your name when they call in and they’ll  receive a 10% discount on their brand new membership.

  3. Once their subscription payment has successfully been process, you will earn one month of service at Voices.com.

  4. An email will be sent to you for each successful referral you make acknowledging the successful referral and confirming your new renewal date.

  5. Months of service earned apply to your current membership subscription. If you do not have a subscription, the month would be redeemed for you as part of a membership. Fine Print: Just to be clear, this referral program is not retroactive and only applies to new business referred by phone.

You can refer as many new customers as you want and earn as many free months as you are able...there is no cap!


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Article Number
000001899
First Published
09/12/2019 10:12
Last Published
10/14/2019 01:00
Last Modified
10/14/2019 01:00
Channel
Public Knowledge Base

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