Hilton eLearning Track 1
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Description
Vocal Characteristics
Language
EnglishVoice Age
Middle Aged (35-54)Accents
North American (General)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
If, for some reason we wanted to go back to the guests mine alone, we would click the disconnect icon next to the second line and then take the guest off hold. But we want the customer care to join our call with the guest. Depending on which type of number you enter, there's a few ways to merge the lines. If we had dialed a rez smart number, you would select. Add a call toe work item again and then select the guest line for other free dial numbers. We would have selected initiate conference again.