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Banking e-learning - Guy Michaels - Young Adult

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Voice Over • Elearning
9

Description

An e-learning piece for new staff on using the bank's account management system when interacting with customers. Educational/elearning. Financial topic.

Vocal Characteristics

Language

English (British)

Voice Age

Young Adult (18-35)

Accents

England - East (East Anglia, Cambridge, Hertfordshire), England - Received Pronunciation (RP, BBC), England - South East (Oxford, Sussex)

Transcript

Note: Transcripts are generated using speech recognition software and may contain errors.
click on the Forward error in the control panel to move one frame forwards. This waiver is connected with Mrs Marshall's account. So at the type of account field, select current account from the drop down and press tab. The product summary selection screen displays details of every account that the customer holds. It gives this sort code and account number the product's name, the account balance and available balance for each account. The first thing you'll need to do here is ask the customer which account they are enquiring about and then selected from the display. It is important to listen very carefully to the customer so that you select the correct account. If you select the wrong account, you could give the customer some very misleading information.