On-Platform Policy: Talent
On-Platform Policy: Talent
At Voices, we strive to create a community that is welcoming, engaging and beneficial to everyone. This is clearly demonstrated in our Terms of Service policy.
Below you’ll find different situations in which the Terms of Service Policy will help, what questions to ask yourself, and tips on navigating the situation. Most violations are accidental and result in an educational warning. However, if more violations occur, this can result in account termination. For more information on our Community Guidelines please click here.
Here are some key questions to consider when thinking about whether a Client request will result in a Terms of Service violation and how to handle them.
What to Do
Sharing contact or personal information
What to do if a client asks you to share your personal information
If a Client asks to work offsite or requests personal contact information, we encourage you to reply to let them know that work will need to stay on the site, and they can share any details on Voices.
Talent have successfully used the following verbiage, "Thank you for reaching out! It is best practice to keep all communications on the platform. Can you share the details here, please?"
Is there ever a time when it’s okay to share contact information?
Yes, if the Client has sent you a Job Agreement and they require a live-directed session, then this would be a situation where sharing your contact details is permitted. Once the session has been completed, all communication/files/payments will remain on the platform.
Taking work off Voices
Using work outside of the scope of the agreement
Voices is available to provide dispute resolution services if the need arises.
If you believe a Client is misusing your work (breach of agreement), please contact Customer Support. A Customer Support representative will clarify the usage details with the Client and facilitate a renewal payment if both parties agree. Voices is not obligated to enforce or collect additional usage payments should the Client refuse.
Fraudulent job postings
How to identify suspicious activity
What to do if you encounter suspicious activity
Don’t give clients personal information, such as your address, birth date, passport or social security number, or credit card or banking information.
Other potential Term of Service Violations
To stay in accordance with the Kids Online Safety Act, in May of 2021 we made changes to our Terms of Service Agreement which state that users of Voices must be over the age of majority per their state to use Voices, even if under the management of a parent or guardian. Account or demo samples featuring a voice over talent under the age of majority must be removed from the platform and our Talent community must refrain from submitting auditions on behalf of those under the age of majority.
If you’re still unsure of what to do, please reach out to [email protected], and we would be happy to assist you.
We are also doing our part to protect you. All jobs undergo a review and approval process through our internal review system. When we become aware of spam and suspicious activity, we:
- Cancel the job posting and suspend the Client
- Follow up with any Talent who has reported the job posting
- Send out Terms of Service violation notices to any users (Client or Talent) who have broken the Terms of Service or Community Guidelines
- Investigate each account carefully to proactively address any future attempts
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- Article Number
- First Published
- 10/25/2022 15:16
- Last Modified
- 10/25/2022 15:19
- Public Knowledge Base