Depositing Funds

HOW ARE PAYMENTS MADE ON VOICES.COM

All payments made to voice talent at Voices.com are done through our SurePay™ escrow service. With SurePayTM Your payment is held securely in a neutral bank account, also known as an escrow account, until you are satisfied with the work completed by the voice actor.

When you’re ready to hire a talent for your job click the “Hire” button next to the voice actor’s audition in your Responses folder. You will then be prompted to make a payment for the full amount of the job which includes the Talent Fee and the 20% Platform Fee. 

Once the talent has completed their work and you are satisfied with the final recordings, you can release the funds being held in your escrow account to the voice actor. To do this, navigate to and click on “Payment” from the top navigation menu and click “Held In Escrow”. Locate the talent and the associated job and click “Release Funds”. If the funds are not manually released, payment will be automatically released 14 days after the delivery date set in the agreement. 

Your deposit includes the Talent Fee as well as a 20% Platform Fee.
 

HOW CAN I MAKE AN ADDITIONAL PAYMENT TO A TALENT?

Depending on your job, it may be necessary for you to make an additional payment to a voice actor. Reasons for an additional payment could include:
  • Revisions not included in the voice actor’s original quote  
  • Scope changes such as additional scripts or script re-writes that are outside of the original job description 
  • Changes to usage agreed upon in the original job description
  • Renewal of broadcast usage originally agreed upon between client and talent 

Additional payments are facilitated through our Customer Support team. Please email support@voices.com with the details of your request, and a Customer Support representative will reach out to confirm the details of the transaction.  

WHY IS THE MAIN CURRENCY US DOLLARS?

Voices.com recognizes that the vast majority of website visitors and customers are based in the United States.

Offering a standard currency simplified payment and allows for voice talent to receive funds for work completed. If you'd like to receive a currency other than US dollars, you can always convert the funds within your PayPal account.

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Article Number
000001916
First Published
11/21/2018 16:38
Last Published
06/15/2019 01:00
Last Modified
06/15/2019 01:00
Channel
Public Knowledge Base

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