4-Min Cat Interact Platform Demo Video
Description
Vocal Characteristics
Language
EnglishVoice Age
Middle Aged (35-54)Accents
North American (General) North American (US Midwest- Chicago, Great Lakes)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
Welcome to C Interact, the real time two way communication platform designed to improve the service experience. While increasing dealer service efficiency. We're going to do a walkthrough to demonstrate the platform from both a dealer and customer viewpoint and show how cat interact can save you time while improving customer relationships. Let's get started. Cat interact is integrated with your dealer herb. So it all begins when a service work order is created, all customer information is automatically pulled from your IP into cat interact. When that occurs. A work order notification can be sent to the customer. This is sent either by email, text or whatsapp depending on the customer's preference. Work order opened or created is a typical initial status message. All statuses and messages are configured uniquely for each dealer and department. Customer messages are also preloaded and can be both seen and modified before sending at the bottom of the screen as the service work progresses and additional status change occurs. Notifications can be sent simply by choosing the pre established status and clicking send as customers receive notifications. They can also reply or ask questions of the dealer via text, email or whatsapp. All which will be logged customer portal showing multiple open work orders. The customer also has the option to click on the link in the notification for further information, this takes them to the customer portal link again. No login or app is required. The customer portal shows the summary of the work. All the communications tied to that work order, even various documents, photos and videos more on that in a moment. All open customer work orders are visible in the customer portal show a simple message being sent internally have parts been ordered in the dealer portal. You will notice an internal dealer communication section. This is accessible by dealers to share communication and information internally that is not intended for the customer. There are multiple methods to interact with the customer. You choose the preferred channel in the dealer dashboard which we will get to later. You can even log phone call notes. Customers can also request a phone call simply by clicking on the call request button found in the customer portal. Switch back to the dealer portal and highlight top line navigation in the dealer portal. There are multiple actions available to you all found in the top line navigation. Cat inspect is integrated with cat interact. So any inspection report tied to a specific work order or serial number can be shared with the customer. In addition, estimates quotes and other appropriate documents can also be attached. Currency options are already built. It as indicated earlier, you can choose to make photos and videos visible to the customer. The process to upload and send is simple. Even po requirements are included if necessary. Simply by clicking the button, all steps trigger a notification to the customer. A key part of c interact is the ability for customers to approve estimates and quotes. They can approve with a simple two click approval process. When approved a notification comes back to the dealership change contacts, communication channel preference, create deadlines as mentioned earlier. There is also a dealer dashboard which shows all active work orders. Dealer work order history is stored and accessible here. While customers can only see open work orders in their portal. The dashboard also allows you to change contacts, change customer communication channels and even create deadlines. Dealers can also choose to do a one question follow up survey. Once the work order is closed, this survey is sent to the customer in the same communication thread as previous interactions can interact. Can't come better experiences improved service efficiency. That's it an easy to implement an easy to use platform to clear the communication clutter. If you would like to like to see or learn more contact, the cat interact to see or learn more contact the cat interact team at interact. A cat come better experiences improved service efficiency, cat interact communication made easy