Dixa - Customer Service Experience - Video Narration - Helpful - Real
Description
Vocal Characteristics
Language
EnglishVoice Age
Young Adult (18-35)Accents
North American (General) North American (US General American - GenAM) North American (US West Coast - California, Portland)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
Hi we're Dixa and we've built a customer service platform that creates more connected experiences between you and your customers, customers like Sarah who's just moved to L. A. And forgot to change her address for her skincare subscription. Her supplies have run out and the new box will be waiting at her old apartment. She's reaching out for help by phone chat and email. Great service is built on relationships, not tickets in Dixon. Millions of conversations from customers using multiple channels at once are matched with the right agent for them. Agents like Liz, the skincare expert who's helped Sarah before she's just started her day and set her availability on across all channels which are natively built into *****. To Liz only needs one screen to do her job and her experience as an agent is fully connected to the customer experience through a single conversational timeline. At a glance, Liz sees Sara's entire journey and reminds herself of Sarah's preferences and prior orders. She also sees key data such as her order value and life cycle stage, recognizing a higher risk of churn due to a sudden drop in her sentiment score. She can also read her notes from previous interactions. Dixon is intelligently connected to the business ecosystem using web hooks for our open api un dispatched orders are paused as soon as the customer gets in touch, avoiding unnecessary re deliveries, **** says Ai identifies the intent behind Sarah's most recent conversation and uses this to automatically pull relevant articles from the company's knowledge base the same Ai powers a convenient self service experience for customers who prefer helping themselves both on apps and on the web with the right knowledge at her fingertips Liz help Sarah in a matter of seconds. Using Dixon's built in knowledge management solution. She creates an article about drop offs to help her teammates solve similar requests and notifies her dispatch team to change the delivery to a drop off point in L. A. All of this from one screen. Sarah is delighted but Liz doesn't stop there. She knows Sarah's dry skin needs extra care so she adds a complimentary sunscreen booster to the drop off box. As your business grows you get more agile. Dixon allows you to build routing flows and automation without depending on I. T. Plug ***** a into your business ecosystem to enrich conversations with Crm and purchase data or use our open Api to integrate with the apps you love like intelligent assistance, automation, conversation intelligence, business intelligence and employee engagement tools. Start making better decisions with our powerful analytics. See productivity increase with a better agent experience and dr loyalty with every conversation helping service agents anticipate customer needs and meeting them is what makes ***** a different, this is how we help you build lasting bonds with customers and grow your business deliver connected experiences with Dixon
Tags
Narrator, Spokesperson, Instructor, Business Woman, Real Person, Articulate, Authentic, Casual, Confident, Friendly, Genuine, Informative, Knowledgeable, Approachable, Helpful, North American (General), North American (US General American - GenAM), North American (US West Coast - California, Portland)