Empathy in the Workplace - Friendly - Engaging - Conversational
Talent Online
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Description
Vocal Characteristics
Language
EnglishVoice Age
Young Adult (18-35)Accents
North American (General) North American (US Midwest- Chicago, Great Lakes)Transcript
Note: Transcripts are generated using speech recognition software and may contain errors.
He listened to the customer without interrupting. You heard how the salesperson didn't go into react mode and stayed calm next, he connected to them by having a personalized response when he brought up an earlier conversation about the customer going to work. The last part was about a genuine apology and offering a solution with next steps to meet the customer's needs.