How do I request a change to a talent's quote or fee or payment?

Editing a Payment

In order to request an edit to a talent's fees, you must communicate with the talent for approval. The status of the job will determine how this communication will take place. 

Before Offering The Job

If you need to negotiate with a voice actor before depositing your payment to SurePay escrow, you can do so via the Ask A Question link that accompanies the audition response for that talent. To do so, access the job posting in question and then click on the Responses tab. Locate the audition of the voice actor you wish to contact. Click the More Info link and then the Ask A Question button at the right. Your talent's response (and the rest of the conversation) will appear in the Messages across the top of your screen. If you are able to arrive at a mutually agreeable rate your talent will need to reach out to Voices.com Support to revise their bid allowing you to make a payment for the correct amount.

After A Deposit Has Been Made

If your job has already been offered and accepted and a deposit has been made you can reach out to your voice actor using the Ask A Question method outlined above or you can navigate the Jobs folder, locate and open the job, and click on messages to discuss details your voice actor. As above, if you are able to arrive at a new rate, your talent will need to reach out to Voices.com Support to revise their bid.

If the rate is going up, Support will arrange for an additional payment to be added to the job posting. 
If the rate is going down, Support will arrange for the Finance department to issue a partial refund.
 
In either case, the talent will need to contact us via support@voices.com with your Project ID number and the new total fee.

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Properties

Article Number
000001108
First Published
12/04/2017 12:52
Last Published
05/26/2018 01:00
Last Modified
05/26/2018 01:00
Audience
Client, Talent
Category
Payments (Client), Payments (Talent), My Audition (Talent), Agreements (Talent)
Channel
Public Knowledge Base

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