What are Voices Guidelines when it comes to Jobs and Payments?

Following Up With Jobs and Payments

The following information pertains to actions Voices is and is not willing to take in regards to any concerns about a voice over project and payment.
We offer dispute resolution services for communications or payments made on the Voices site. Unfortunately we are not able to offer dispute resolution services for communications or payments taken off the Voices platform.


1. Voices will follow up with a client or talent if a job appears stuck in one of the following stages:
  • Following up with clients who have indicated difficulty in making a deposit.
  • Following up with clients who have not yet created an Agreement.
  • Following up with talent who have not yet accepted an Agreement.
  • Following up with talent who have not uploaded any files.
  • Following up with both parties to clarify the date range for broadcast usage.
We are able to provide a link to the profile page of the client or talent involved in a specific project for any direct follow up, however we will not release any private contact details as this violates our Terms of Service

2. The Client is responsible for communicating their need for a refund to the Talent through the Messages section of the job or project in question. It is up to the Client and Talent to negotiate and come to a mutual agreement.
If they are unable to come to a mutual agreement, they may request mediation from Voices at which point Voices will refer the Cancellation and Refund policy https://www.voices.com/company/terms-and-policies/cancellation-and-refund-policy.
 

Payment was already released, how can I ensure I get the completed files?

If payment has already been released there are two possible options.
 

First, we are able to issue a stop payment on our job posting. Once a stop-payment has been issued the payment is secure in our Surepay system but payment will need to be manually released by you once the final files have been delivered and the project is complete. This can be completed on the “Payments” tab within your job posting by selecting the “Release Funds” toggle. Once funds are released we will prompt you to leave a review for the Talent.
 

Second, payment is set to be released 14 days from the deadline date. We provide this buffer in the event that there is a delay or a revision is required. After 14 days, payment is then deposited to the Talent on the following Friday of the week payment was released. If this is enough time for the Talent to deliver the final files then no change is required.
 

Please let Support know which option works best for you and they can take the necessary next steps.

 

The Talent is unresponsive, can you reach out to them or could I get a refund? What is the process if I need to hire another Talent?


If you have hired a Talent but they are not responsive, please reach out to Support and they will contact the Talent directly and ask them to connect with you as soon as possible. If the Talent is still unresponsive after these measures have been taken, please let Support know and they will set up a full refund for you.

 

What is the process if I need to hire another Talent?

In the event that you need to hire another Talent, simply head over to the responses tab within the job posting and select the “Hire” tab next to your desired Talent. You will then be prompted to make a deposit and send an Agreement for them to accept.

 

While the refund is being processed, you will also have the option of hiring another Talent so that you’re still able to meet your deadline. Simply head over to the responses tab within the job posting and select the “Hire” tab next to your desired Talent. You will then be prompted to make a deposit and send an Agreement for them to accept.

 

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Properties

Article Number
000001401
First Published
08/02/2023 09:25
Last Modified
08/02/2023 09:25
Audience
Client, Talent
Category
Payments (Client), Payments (Talent)
Channel
Public Knowledge Base

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