Narration | CRM Salesforce | friendly, conversational, coworker, real
Top Talent
Description
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Language
EnglishVoice Age
Middle Aged (35-54)Accents
North American (General) North American (US Midwest- Chicago, Great Lakes) US African AmericanTranscript
Note: Transcripts are generated using speech recognition software and may contain errors.
What is C R M? Good question. C R M stands for customer relationship management. It's technology that helps you keep track of everything about your customers and your potential customers so you can build great relationships with them. C R M used to be all about sales but not anymore. C R M is for every department sales but also marketing service commerce. And I T. Too a great C R M helps you do amazing things. It centralizes all your important customer information and company data in one point. So your teams have the right information to deliver the easy connected experiences. Customers expect take Carol here, Carol owns a network of scooter dealerships. She has a lot of customers. We just met one. Celeste yesterday. Celeste configured the scooter of her dreams 43 times and because Carol has C R M, her marketing team knew it, which is why Celeste just received an automated email that got her off her couch and into a dealership to take a test drive. When Celeste arrives, the scooter is already waiting for her along with some accessories. The sales team knows Celeste is gonna love next thing you know, Celeste is buying herself a scooter, a Snazzy helmet and some really nice accessories, but it's not just sales and marketing who know Celeste thanks to Carol C R M. Every department knows her because every team has one shared view of Celeste and all her information before she's even made it back to her account service has already sent her tips to help her care for her scooter. Marketing uses built in A I to predict what Celeste likes and suggests more great additions. Commerce uses the same insights to create an entire storefront customized just for her and I T builds apps that connect her to an entire community of fellow scooter. Love birds, friendship and love, follow brand love. That is along the way. Carol C R M just keeps getting smarter and more helpful serving up analytics for everyone at Carol's dealership which makes Carol's employees happier and helps them surprise and delight the last again and again, the right C R M helps businesses focus on customers and unites everyone with one shared goal, make the last or whoever your customer is happy.